1. Ordering & Shipping
Q. Can I change or cancel my order after placing it?
A. We process orders quickly to ensure fast delivery. If you need to make changes or cancel your order, please contact our support team immediately. Once the order has been handed over to our shipping partner, it can no longer be edited or cancelled.
Q. How long will it take to receive my package?
A. Shipping times depend on your location. Standard delivery typically takes 3 to 5 business days for domestic orders, and 5 to 8 business days for international shipments. You will receive a tracking link via email as soon as your package ships.
Q. Do you offer free shipping?
A. Yes! We offer free standard shipping on orders over a specific minimum purchase amount. Check our checkout page or the homepage banner for current promotions.
2. Nail Care & Builder Gels
Q. What is a 7-in-1 Builder Gel, and how do I use it?
A. Our 7-in-1 Builder Gel is a multi-functional hard gel designed for maximum efficiency. It acts as a:
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Base Coat
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Builder Layer
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Length Extension Gel (with forms or tips)
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Natural Nail Strengthener
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Split-Nail Repair
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Smoothing Overlay
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Heavy Rhinestone/Charm Adhesive
To use it, prep your nails, apply a thin layer as a base, cure under a UV/LED lamp, and then build your desired thickness or extension length before curing again.
Q. Do your builder gels and gel polishes require a UV/LED lamp?
A. Yes, all of our professional builder gels, jelly gels, and gel polishes must be cured under a standard UV or LED nail lamp to harden and dry. Standard cure times are 30 to 60 seconds for LED and 120 seconds for UV.
Q. How do I remove the builder gel or gel polish without damaging my natural nails?
A. Our formulas are completely soak-off. Gently buff off the shiny top layer, saturate a cotton pad with pure acetone, wrap it tightly around your nail using aluminum foil, and wait 10 to 15 minutes. The gel will soften, allowing you to gently slide it off with an orange wood stick or cuticle pusher.
3. Eyelashes & Lash Lifting
Q. How many times can I reuse your 3D Strip Lashes / Russian Volume Lashes?
A. With proper care, cleaning, and storage, our premium faux-mink and synthetic strip lashes can be safely reused up to 10+ times. Always peel off old glue residue from the band after use and store them in their original tray to keep their shape.
Q. How long does the Lash Lifting Kit treatment last?
A. One single, professional-grade treatment with our Lash Lifting Kit delivers lifted, beautifully curled natural lashes that last for up to 3 full months (10 to 12 weeks), depending on your natural lash growth cycle.
Q. Is the Lash Lifting adhesive safe for sensitive eyes?
A. Yes, our upgraded milky white adhesive is formulated to be 100% alcohol-free, low-odor, and non-irritating. However, we always recommend doing a small patch test on your skin before performing a full lash treatment to check for personal sensitivities.
4. Makeup Sets & Cosmetics Safety
Q. Are Shaaralij Beauty products safe for sensitive skin types?
A. Absolutely. Our cosmetics, face powders, blushers, and eyeshadows are formulated with high-quality, skin-loving ingredients. They are dermatologically tested, hypoallergenic, and 100% free of harsh chemicals or toxic irritants.
Q. Are your products vegan and cruelty-free?
A. Yes! We love our furry friends. We are proud to state that our makeup collections, cluster kits, and styling tools are 100% vegan and cruelty-free. We strictly ensure that no animal testing takes place during any phase of product manufacturing.
5. Customer Care & Returns
Q. What is your return policy?
A. Due to hygiene and safety reasons for cosmetics and personal care tools, we can only accept returns or exchanges on items that are unopened, unused, and in their original sealed packaging within 30 days of delivery. If you receive a damaged or incorrect item, please reach out with a photo of the product, and we will resolve it instantly.
Q. How can I contact customer support?
A. We are here to help! You can reach our dedicated customer care team through the Contact Us page on our store or by emailing us directly. We strive to reply to all inquiries within 24 hours.
